Privacy Policy

iComply Supplys is a trading name of iComply Property Services ("we", "us", "our"). Registered trading address: 17 Woodlands Park Road, Offerton, Stockport SK2 5DE. Telephone: 07517 806082. Email: icomplypropertyservices@gmail.com.

This policy explains how we collect, use and protect personal data when you shop with us online, open a trade account, or contact us about fire detection, emergency lighting, electrical and related trade equipment. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data we collect

Identity & contact data: name, company name, job title, billing and delivery addresses, email address, telephone number.
Account data: trade account details, purchase history, order notes, VAT number (where provided).
Transaction data: products ordered, payment status, invoices and delivery records.
Technical data: IP address, browser type, device information and cookies used to operate our Shopify storefront.
Communications: emails, phone enquiries and support messages relating to orders or technical product advice.

2. How we use your data

To process and fulfil orders (B2B and B2C), arrange delivery across the UK mainland, and provide after-sales support.
To set up and manage trade accounts, credit applications (where offered) and account pricing.
To send order confirmations, shipping updates and essential service communications.
To respond to product compatibility, stock and technical enquiries for fire and electrical equipment.
To meet legal, accounting and tax obligations (including VAT records).
To improve our website, prevent fraud and protect our systems.

3. Legal bases

We rely on: (a) performance of a contract with you; (b) our legitimate interests in operating a trade supply business and improving our services; (c) compliance with legal obligations; and (d) consent where required (for example certain marketing emails).

4. Sharing your data

We may share personal data with: payment processors; courier and logistics partners for UK mainland delivery; Shopify and related hosting/e-commerce tools; professional advisers (accountants, insurers); and authorities where required by law. We do not sell your personal data.

5. International transfers

Some service providers (including Shopify) may process data outside the UK. Where this occurs, appropriate safeguards are used in line with UK data protection law.

6. Retention

We keep order and invoice records for as long as needed for accounting, warranty support and legal requirements (typically up to 6 years for business records). Account and enquiry data is retained while the relationship is active and for a reasonable period afterwards.

7. Your rights

You may request access, rectification, erasure, restriction, data portability, and object to certain processing. You may also withdraw consent where processing is based on consent. Contact us using the details above. You have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

8. Cookies

Our online store uses essential cookies to enable checkout and account functions, and may use analytics cookies to understand site performance. You can control non-essential cookies via your browser or any cookie banner presented on the site.

9. Security

We take appropriate technical and organisational measures to protect personal data. Payment card details are handled by our payment providers and are not stored on our own servers.