Refund policy

Electrical products

Returns accepted subject to unused/resaleable condition and statutory rights.

Customer pays return shipping.

All other products (Fire, Security, Gas, and non-electrical)

Before we accept a return, one of the following applies:

  1. A manufacturer return / RMA number must be obtained and provided to us before the return is accepted; or
  2. A 15% restocking fee applies (deducted from any refund).

Always

  • Faulty / DOA / not as described: statutory rights unchanged (UK Consumer Rights Act).
  • Opened sealed hygiene/safety-critical items may be refused where law allows.
  • Refunds processed after goods received and inspected.