Shipping policy

Shipping Policy

iComply Supplys / iComply Property Services, 17 Woodlands Park Road, Offerton, Stockport SK2 5DE. Tel: 07517 806082. Email: icomplypropertyservices@gmail.com.

1. Delivery area

We ship to UK mainland addresses (England, Wales and mainland Scotland). Orders to Northern Ireland, Scottish Highlands & Islands, Isle of Man, Channel Islands and other non-mainland locations may be available on request with a custom quote — please contact us before ordering.

2. Processing times

In-stock orders placed before the stated cut-off (typically weekday mornings) are usually dispatched the same or next working day. Stock status is shown on product pages where available. Special-order fire equipment may take longer; we will advise estimated lead times for trade project orders.

3. Shipping options (UK mainland)

  • Collection: Free collection by arrangement from our Stockport area (Offerton) — contact us to book a slot and confirm stock is ready.
  • Standard delivery: Economy tracked service for non-urgent parcels and small consignments (typically 2–4 working days after dispatch).
  • Express delivery: Next working day tracked service when ordered before cut-off and stock is available (mainland postcodes only; remote areas may take longer).

Live rates are calculated at checkout based on weight, dimensions and destination. Large panels, cable drums and bulk trade orders may ship on pallet or multi-parcel services; we will contact you if a surcharge or alternative method is required.

4. Order tracking

Tracking details are emailed when the order ships. Please ensure your contact telephone number is correct for courier updates and access issues.

5. Delivery issues

If a parcel is marked delivered but not received, contact us within 48 hours so we can raise a courier investigation. Risk passes in accordance with applicable law and the shipping method selected; please report visible transit damage on receipt.

6. Trade account shipping

Approved trade accounts may request consolidated despatch, site deliveries, timed slots or account-invoiced carriage. Minimum order values for free carriage (where offered) will be confirmed on your trade terms. Site deliveries require a clear address, contact name and phone number; waiting time or failed delivery charges from carriers may be recharged.

7. Export

We primarily supply the UK market. Export enquiries may be considered case by case; duties, taxes and compliance for destination countries remain the buyer’s responsibility unless agreed otherwise in writing.

Last updated: July 2026.